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| Questions About Receiving Discounts |
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| IN THIS SECTION... |
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How do I redeem the coupons in my book? |
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How do I redeem restaurant discounts? |
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How do I redeem hotel discounts? |
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How do I redeem printable discounts? |
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How do I redeem online discounts? |
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What should I do if a merchant did not honor/recognize my coupon/card? |
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What should I do if a hotel did not honor my coupon/card? |
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I wanted to use an offer for a merchant that went out of business.
What should I do? |
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I went to a merchant whose facilities were substandard. How do I report this? |
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| Still can't find your answer? Click here for further assistance. |
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| 1. |
How do I redeem the coupons in my book? |
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Simply detach the desired coupon or certificate. Be sure to read the terms and conditions of the coupon. Present it along with your membership card (if necessary) to the participating merchant. Coupons are non-transferable. See Entertainment Book Rules of Use for more information. |
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| 2. |
How do I redeem restaurant discounts? |
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Simply present your Entertainment Membership Card/Coupon upon ordering to receive your discount. (Note: Please refer to your book to determine whether the membership card or coupon is required to receive your discount.) |
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If you are required to present your card to receive your discount, your server will remove the corresponding number from the back of your card. Discounts are valid for one use, unless otherwise noted. Your card is located in the front of your book and is non-transferable. There is a replacement charge for lost cards. |
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| 3. |
How do I redeem hotel discounts? |
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See Hotel Rules of Use. |
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| 4. |
How do I redeem printable discounts? |
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Print the coupon and present it at the point of sale to receive your discount. Most coupons expire in 14 days, so be sure to use your coupon by the expiration date printed on it. See Printable Coupon Rules of Use for more information. |
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| 5. |
How do I redeem online discounts? |
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Online discounts can be redeemed by clicking through to the online merchant’s web site from the Entertainment.com page that provides details of the discount. Please note that some retailers require that you enter a promotion code to receive your discount. This promotion code will be provided on the same page that displays the discount details. |
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| 6. |
What should I do if a merchant did not honor/recognize my coupon/card? |
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In some rare instances (e.g. a business/franchise closing, a merchant decision to opt out of the program after the book publishes, or an unforeseen change in the merchant's establishment, etc.), a merchant may refuse to honor your discount. Any changes or updates regarding a merchant's products, discounts or status should be reflected in the online Merchant Hotline, accessible at www.entertainment.com/hotline.
If a merchant that is listed on Entertainment.com did not honor your discount, please contact our Customer Service team to let them know. When completing the customer service form, please provide the name and location of the merchant. |
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| 7. |
What should I do if a hotel did not honor my coupon/card? |
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In some rare instances, the hotel may no longer honor the Entertainment discount. For the most up-to-date list of hotels honoring Entertainment discounts, please visit the hotel section on Entertainment.com.
If a hotel that is listed on Entertainment.com did not honor your discount, please contact our Customer Service team to alert them. When submitting your request, please provide the name and location of the hotel, as well as the dates of your stay. |
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| 8. |
I wanted to use an offer for a merchant that went out of business. What should I do? |
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We apologize for any inconvenience you may have experienced as a result of your visit to this merchant. Prior to visiting a merchant, we recommend that you check the Member Hotline for updates to merchants and discounts within your book. If you did visit the hotline and this merchant’s closed status was not reflected, we encourage you to contact our Customer Service team to let them know the merchant is no longer in business. |
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| 9. |
I went to a merchant whose facilities were substandard. How do I report this? |
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We apologize for any inconvenience you may have experienced during visit to this merchant. While we do our best to ensure affiliation with only the highest quality merchants, there are rare instances when a merchant's facilities do not meet the standards expected by our members.
Please contact our Customer Service team and they will ensure that the right members of our team follow up with this merchant. When completing the customer service form, please provide the name and location of the merchant. |
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